Shipping & Reurns

Returns

Due to the nature of our products, we are unable to accept returns or offer refunds / exchanges. If your product arrived damaged or incorrect please contact us @ oumibeautycltv@gmail.com.

 

Shipping

 

GENERAL SHIPPING INFO

We ship to Australia, US and select International countries.

 

PROCESSING & SHIPPING TIMES

Please allow up to 3 business days of order processing. Standard shipments are sent via Australia Post and estimated ground delivery time is within Australia is 2-7 business days once shipped.

 

LOST OR DAMAGED SHIPMENTS

It is the customer's responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately. We are unable to refund or replace orders due to incorrect shipping addresses, left, lost, or stolen packages. We will not be held liable for lost packages once proof of delivery has been received, however, please contact us right away and we will do whatever we can to help you locate your package. If you are shipping to a building without a concierge or safe place to leave a parcel, we strongly recommend adding a signature request to your shipment. In order to do so, please contact us oumibeautycltv@gmail.com once your order has been placed. If your order arrives in damaged condition, please contact us with your order number and photos of the damage within 48 hours of receiving for further assistance.